Our team here at Fireside Family Health is committed to providing the very best health care service available for you and your family.
Our primary care services include:
• Outpatient Medical Care for Children and Adults
• Complete Preventive Health Evaluation and Screening
• Referrals for screening tests including Mammograms, Colonoscopies
• Minor office procedures
• Chronic disease management: diabetes, COPD, asthma, etc
• Women’s Health Care
• Preventative Health Exams
• Gynaecologic Services and Exams
• Geriatric Medicine
Our practice is guided by the following guidelines and policies.
Please read them carefully and give us a call if you have any questions.
1. We shall strive to treat each patient as unique and make every visit a positive experience.
2. We strive to provide timely and efficient appointments. Due to time constraints, the doctor may not be able to address all your concerns in one visit and would ask you to book a follow-up to allow for proper assessment.
3. For convenience, appointments may be booked by calling our office directly at 587-551-3348. Please note that we do not book appointments or offer appointment times through email or MyHealth communications, all appointments must be made by phoning the clinic during office hours or by coming in and booking in-person.
If you need to speak to the office please call, we will not be responding to requests for phone calls through email.
4. There is a fee for missed appointments, same-day cancellation, or same-day rescheduling and the fee varies depending on the appointment type. We require 24 hours’ notice for appointment cancellation/rescheduling. This may be done by calling our clinic or sending us an e-mail. If you are running late for your appointment, please call the clinic to see if you could be accommodated for that appointment, or rescheduled.
5. There is a fee for uninsured services. We will notify you before providing you with such services.
6. If we refer you to a specialist and you are not notified of an appointment date within 2 to 4 weeks, please follow up with your physician for ongoing management and to check the status of your referral. Although we do our best to refer you to a specialist with a short wait time, we do not have control over specialist wait time or how soon you will be contacted for your appointment with the specialist.
7. If you have any concerns about staff or the clinic operations, kindly call and ask to speak with the clinic manager or send us an e-mail. You may also drop a letter for the clinic manager. Your feedback is important to us.
Fireside Family Health has a zero tolerance policy for any abusive or aggressive behaviour towards our clinic staff, either in person or on the phone. This policy is aligned with the College of Physicians and Surgeons guidelines and applies to any patient or their family members.
The following behaviours will not be tolerated; abusive language and yelling, threats, intimidation, damaging property, violence, disrespectful comments, intimidation, bullying, refusing to leave the clinic property, etc.
Action will be taken when incidents occur and individual(s) will face dismissal from our practice, be asked to leave and/or face prosecution by law enforcement.
In accordance with the CPSA Standards of Practice we reserve the right to immediately discharge a patient if;
There are some services that we provide here at Fireside Family Health that are not covered under Alberta Health Insurance. These items are usually related to additional documentation that may be required for employers or insurance companies.
Below is a list of the most common uninsured services and the cost associated with them.
