Fireside Family Health

Our Policies

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Policies of Fireside Family Health

1. Patients are expected to inform the clinic of any changes in their address and contact information as soon as possible.

2. We require 24 hours’ notice to cancel a booked appointment. We reserve the right to charge for no-shows per Alberta Medical Association guidelines.

3. Threatening behaviour and abuse of staff, health care providers, or other patients will not be tolerated.

4. Patients are encouraged to set up an appointment with their physician for prescription renewal approximately 2 weeks prior to prescriptions running out.

5. Please avoid adding another family member’s concerns during your consultation. Each patient requires their own appointment.

6. We need to book the correct type of appointment for you, so please indicate the reason for the appointment when booking with the reception staff.

7. We ask that you register with MyHealthAccess ( We encourage you to use this online booking system which will allow for confidential
correspondence with your physician, as well as booking, rescheduling, and canceling of appointments. Please set up a separate account for each family member joining our clinic.

8. Same-day acute appointments must be booked with one of the reception staff.

9. To ensure timely and appropriate follow-up, please book an appointment to see your doctor for 2 weeks after completing the requested test. At your doctor’s discretion, test results may be provided over the phone.

10. To reach the after‐hours physician, please call Health Link at 811.

11. Alberta Health does not cover certain services and a fee may be charged for these uninsured services according to Alberta Medical Association guidelines. The reception staff will inform the patient of the fee at the time of booking. A list of uninsured services can be found on the Alberta Medical Association website. The office staff and/or management can provide a more detailed breakdown of clinic policies, guidelines, and uninsured services.